September 2012
Orient Express Terms and Conditions
Lima - Sacred Valley - Machu Picchu - Cuzco - Lake Titicaca - Arequipa - Colca Canyon



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June 5, 1988 - Barbara, Tomas, Jennifer and David at Machu Picchu.

PERU

TERMS AND CONDITIONS

2011/2012

(Groups : 5+ Rooms)

1- Reservations

All applications for reservations are to be made by way of e-mail or facsimile

addressed to Orient-Express Tours Peru.

No reservation will be deemed made unless acknowledged and accepted in

writing by Orient-Express Tours Peru- which will respond to all reservation

applications as speedily as possible.

Provisional reservations can be held for max. 7 working days only.

Full names (as per passport), to be supplied 90 days prior to arrival, latest.

Orient-Express Peru will not be held liable for costs for incorrectly spelt names.

Please forward us the completed guest registration forms latest 90 days in advance.

Any special request, such as connecting rooms, bedding and special dietary should be

included in form, we will make every effort to secure them, however some special

requests cannot be guaranteed in advance.

2- Payment Terms:

No tour or reservation is guaranteed until a deposit payment is made against

arrangements being held. Orient-Express Tours Peru reserves the right to release

arrangements not secured by a deposit payment.

Payment shall be made as follows:

20% deposit upon acceptance of proposal.

80% (full payment), will be due not less than 60 days prior to passengers

arrival.

Where the reservation is made 75 or less days before arrival date, full prepayment

is due upon confirmation of the reservations.

Please note Orient-Express Peru is not liable or responsible for bank charges incurred

by an Individual, agent or tour operator.

Tours

Av. Alcanfores 775- Miraflores, Lima 18 – Perú Teléfono: (51-1) 612-6700 Fax: (51-1) 445-0414

www.peruexperiences.com

3- Rooming Lists

- 90 Days prior to passengers arrival, a Preliminary rooming list is required. At

this time, we can still hold 20% of total passengers as ´no name´.

- 60 Days prior to passengers arrival, Final Rooming List is required.

Hotels do not accept change of names/group reductions 60 or less days prior to

passengers arrival, it will be considered as no-show.

4- Payment Options

Bank transfer

ACCOUNT NAME: Peru Orient Express Experiences S.A.

BANK: Banco De Crédito Del Perú (Office in Miami)

BANK ACCOUNT NO.: 201-03-001-0003024

BANK BRANCH CODE: NA

SWIFT CODE: B C P L U S 3 3

ABA CODE: 0 6 7 0 1 5 3 5 5

When processing the payment to our account your bank may require the following details:

Orient-Express Address:

Calle Alcanfores 775

Miraflores

Lima 18 - Perú

Orient-Express Bank’s Address:

121 Alhambra Plaza Suite

1200 Coral Gables Florida

33134 USA

Tel: 305 448 0971

Fax: 305 448 0981

Credit Card

Credit Card payments are processed by means of completing our credit card

authorization form and faxing it to us at ++51 1 445 0414. These are processed in the

US, guaranteeing that no exchange rate fluctuations affect payments.

Should you send a direct bank transfer please fax or e-mail the bank stamped wire transfer form to

Orient-Express Peru office.

5- Cancellations

Cancellation of bookings must be in writing and are only effective on receipt of this.

If written notification is received

91 days + prior to passengers arrival then a nominal charge of US$100.00per

person will be incurred.

90 to 61 days prior to passengers arrival, the 20% deposit is forfeited.

60 days or less prior to arrival, 100% of the total value of the reservation will

be forfeited.

Should passengers decide to cancell the trip before its completion, no refund

can be made.

Please note that our normal cancellation policy will apply should you fail to start your

trip due to airline delays, missed connections or cancellations of flights. Please ensure

you have adequate travel insurance for this purpose.

Tours

Av. Alcanfores 775- Miraflores, Lima 18 – Perú Teléfono: (51-1) 612-6700 Fax: (51-1) 445-0414

www.peruexperiences.com

Important Notes:

- In some instances, third party services, hotels and ground handlers have

different/stricter cancellation fees –and where applicable, we will advise you of

these at time of reservation.

6- Insurance

We strongly recommend travel insurance coverage to protect against trip curtailment,

cancellation, default, lost baggage, and emergency evacuation and medical costs,

incurred for the duration of your stay. Where Orient-Express Peru is acting as a broker

for third party reservations, the company cannot be held liable for cancellation charges

pertaining to curtailment, defaults or supplier amendments. We will naturally

endeavour to assist in these unlikely events.

7- Refunds

Refunds are not made for any missed services, except for extenuating circumstances,

and this will only be authorised subject to Management’s discretion, and may only be

paid when the refund has been received by Peru Orient-Express from the Third Party

supplier concerned.

8- Flights

Peru Orient-Express is not liable for any regional, local or international flight schedule

changes or cancellations. Please ensure you are fully insured against airline defaults as

full cancellation fees may be levied.

9- Assistance during your journey

Should you incur a problem during your journey, please contact us (Lima / Cusco

Orient-Express Peru representative) immediately in order for us to be of assistance.

We are unable to help or rectify the matter once you have returned home.

10- General

Orient Express Peru is not responsible for any injury, loss, damage, death, delay or

inconvenience occasioned by or resulting from acts of God, force majeure, acts of war

or civil unrest, strikes, criminal or terrorist activities of any kind.

Passengers release Orient Express Peru from its own negligence and assume all risk in

case of incidents resulting from adventure activities, such as rafting, hiking, bicycling,

horseback riding, paraglading, rock climbing, etc.

Payment of your deposit secures your planned program and represents an

acceptance of the above recited terms and conditions

bulletDetailed itinerary:  This is still a work in progress, but I have attached a detailed document on the next page.  Go to the top of the page.

To  contact the author, Tomas Cernikovsky, write to:  cernikovsky@hotmail.com 

This page was last updated on 02/21/19.